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  • Performance management

    Performance management

    85% of companies either just have or are just about to change their performance management system. What will they get in return? Not a lot, according to the latest research.

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  • Management development

    Management development

    No one loves middle managers. From ‘The Office’ to ‘Horrible Bosses’, in popular culture, managers are portrayed as buffoons or beasts.

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  • Diversity & Inclusion

    Diversity & Inclusion

    We subconsciously identify and empathize with people more when we can see something of ourselves in them. The research shows that without inclusion, diversity actually damages a company’s performance.

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  • Change

    Change

    Build a company which thrives on disorder and it’ll stand strong whatever the weather.

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  • Ethics

    Ethics

    For all the investment in Compliance, we are no more compliant than we were a decade ago. Surprised? Behavioral scientists aren’t. Countless research shows why traditional approaches to compliance have little impact and may well be making things worse.

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  • Reorganization

    Reorganization

    By almost any measure, reorganizations fail. Stock price, productivity, loyalty, even overall costs, are more likely to head in the wrong direction after a significant reorganization. The effect on employees tends to be devastating.

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  • Personal effectiveness

    Personal effectiveness

    It doesn’t matter where we are on the ladder to the top, personal effectiveness is fundamental to our success.

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  • Onboarding

    Onboarding

    If their first day in the office is the start of your onboarding program, you’ve got some catching up to do. Onboarding starts before they take their first step into the workplace.

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  • Employee engagement

    Employee engagement

    The correlation between how employees feel and how a company performs is now beyond question. Even more significantly, employee engagement is a strong predictor of future financial performance.

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  • Customer service

    Customer service

    80% of employees reckon they give great customer service. Only 8% of their customers agree.

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