Client Services Associate

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Client Services Associate

Locations: New York

 
Are you looking for an exciting opportunity to accelerate your growth and develop your client relationship management skills in a fast-paced and fast growing organisation? Do you fancy a career in strategic account management or project management? Then this may be the role for you.
 
As a Client Services Associate you will establish relationships with clients and our coaching pool, acting as a key touch point in all of the client deliveries and ensuring outstanding customer service throughout their Mind Gym experience.
 

What you’ll be doing:

 

  • Running global programs in support of a Client Service Executive/Manager
  • Learning and executing our end-to-end process to support in delighting our clients
  • Pro-actively assuring client and coach of event quality and feedback
  • Professional, informed and timely responses to initial prospect or client inquiries
  • Coordinating with our network of coaches for timely and informed feedback
  • Building trust with clients to identify and create up-selling opportunities
  • Special projects support that might include specific sales and marketing initiatives
  • Administrative support for office, project, logistics and team coordination
  • Client hospitality and service for in-office meetings and learning delivery events

 

About you:

 

  • Education: All applicants must possess a minimum of a Bachelor’s Degree
  • Highly collaborative and team-oriented
  • Demonstrate high quality work and attention to detail
  • A track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully
  • Demonstrate flexibility, poise, and grace under pressure
  • Demonstrate initiative and resourcefulness in previous roles

 

Team: