Client Services Director, North America

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Client Services Director, North America

Locations: New York

 
The team that is at the hub of delivering on our founding value that ‘Clients are delighted’ is Client Service.  This key group is responsible for ensuring that the client gets everything they have bought and more. It is the intersection of all Mind Gym teams, clients and coaches and demands precision project management, complex logistical co-ordination and sensitive handling of a wide range of relationships.
The Client Services Director, America (CSD), will manage the Client Services function for our Americas business. This individual will serve as a thought partner to leaders on our Client (sales) and Creative teams, with the ultimate goal of delivering exemplary client management through these relationships. He/she will report directly to our Chief Commercial Officer.
 
The CSD will be integral in developing his/her team and set the bar for outstanding performance on all aspects of client service, both in project as well as relationship management. This will also include ensuring the team’s workflow processes are aligned to the key drivers of business performance.
 
The role is integral to the exponential growth of the business and gives the opportunity to build a client-centric team with a commercial perspective.  An individual with a keen eye for taking projects to the next level through both internal stakeholder management and external client relationships will excel in this opportunity.
 
We offer a competitive base as well as bonus and benefits for this position.

 

What you will need

 

  • A proven record in client and team relationship management;
  • A growth mind-set (and all it encompasses!);
  • A logical approach to solving issues – you approach problems and challenges with rational thought rather than emotional response;
  • Experience of building a world class Account/Project Management team – you demonstrate clear and energetic leadership, pre-empting and solving issues through the team;
  • Enthusiasm for coaching – you are interested in individuals’ motivations and how to get them performing at their best;
  • Grace under pressure – you can instil confidence and calm in your team;
  • An ability to work at a fast pace while focusing on high achievement;
  • A natural eye for a high-level of attention to detail;
  • Experience working hand-in-hand with commercial teams to elevate client relationships and find opportunities for growth within the relationship;
  • A strategic approach to client work while operating tactically;
  • A continuous improvement philosophy.

 

What we will deliver:

 
You will have a seat at the table. You will be working with senior leadership at Mind Gym to create and execute our own strategic initiatives and processes. You’ll be able to build your team with the best and brightest talent and have an enormous impact on their careers.  While developing others, we commit to providing you with the resources to learn and develop in your own role and to support your own career journey.
 
We are in a fast-paced, high-growth mode – an ideal environment for someone who is energized by innovation and the opportunity to be agile in their role.
 

Team:
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