Creative Operations Manager

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Locations: New York

Mind Gym has trebled in the last three years. Key to our growth is recruiting great people.
Mind Gym isn’t your average company. We use psychology to help organisations all over the world transform performance by changing the way their employees think, feel and behave. And we do this internally with our own employees too.
Our Creative Team develops and designs behavior change products, programs, and solutions for our large, global clients. To ensure the team can focus on creating high quality content, we’re looking for an experienced Operations Manager to resource projects, manage team utilization, track and measure project profitability measures, and improve the overall efficiency of our workflow.
From our NYC HQ, you will have ownership for the day-to-day workflow management and resource planning for our Solutions team of 30+ business psychologists across London and New York. You’ll partner closely with our Solutions Directors, who each lead a squad (think small team), to understand project timing, capacity, and squad member skills/interests. That way, you can match each client project with the best squad for optimal deliverable quality and profitability. You’ll also work closely with our Design team to enable agile project management across all parts of the Creative function.
This role is the central hub for information regarding all projects in the Solutions team. You will keep work running through seamlessly; ensuring all new projects have the right resource to delight our clients. In addition to exceptional project management, you will have strong data analysis skills, providing Mind Gym’s Operating Executive team with regularly reporting and insight on the resourcing and performance of the Creative team.
We are looking for someone who is highly organized, with demonstrable project management skills and strong experience using resourcing/project management software. We practice agile project management at Mind Gym; experience using agile methodologies to drive efficiency is a definite plus. Our best candidates will have experience resourcing and managing fast-paced, quick-turnaround projects and large strategic initiatives. Our Creative team is consistently managing a multi-million-pound book of projects, and your organization and resourcing will be critical to their success.

What you’ll be doing:


  • Working with the Chief Creative Officer and Global Operations Director to create short- and medium-term resource plans based on a consistently up-to-date view of team forward capacity and Mind Gym’s sales pipeline
  • Reporting monthly on team utilization, project profitability, and product profitability, and as a result, offering insights to improve ways of working across our Creative team
  • Owning the continuous improvement of and raising the value Mind Gym receives from Mavenlink, our global project management, resource planning, and reporting platform
  • Partnering with Mind Gym’s Client Service Team (CST) on effective project management and identifying ways to improve coordination across CST and Solutions
  • Championing the recent introduction of deliverable templates to drive efficiency and brand consistency for our most common development work


About you:


  • A natural communicator who enjoys building relationships across all levels of the organization
  • A strategic thinker always looking for opportunities to improve processes and operations
  • Exceptional analytical and project management skills (diagnostic, research, analysis and communication) with a strong service ethos
  • Comfortable influencing and inspiring team members, peers, and colleagues, both directly and indirectly, to achieve better outcomes for our clients
  • Cares about the development and well-being of others, preferably, but not necessarily, with people management experience.
  • Exercises integrity and authenticity at all times


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