Client Services Administrator

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Locations: New York

 

Who we are:

Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them.  Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.

We’re growing rapidly and have successfully floated on the London Stock Exchange.  This is just the start.  We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioral change.

If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.

This role:

We have a dedicated team, based in London and New York, who manage our licensing accounts to enable clients to deliver Mind Gym in-house. The licensing team, who sit within our Client Services department, are responsible for order management, scheduling, Certifications, upskills, licensed coach support, advising clients, and so much more.

As a Licensing Administrator, you will be pivotal in ensuring the flawless execution of the internal processes that enable us to provide best in class service to our clients throughout their Mind Gym experience. You’ll act as the key touch point across the US Licensing Team for booking management, delivery coordination, networking with our global coaches, and helping to continually improve our ways of working.

You’ll work out of our NYC Headquarters and will directly support the Licensing Associate and Licensing Project Manager across a diverse array of projects, with great opportunities to delve into exciting initiatives to truly make an impact.

On a typical day, you can expect to do the following:

Support

  • Licensing Associate and Licensing Project Manager with coordination of US-based projects
  • Master Certification Coaches and Client Licensed Coaches in their delivery preparation

Own

  • Booking entry and management
  • Client hospitality for site visits
  • Process and report on feedback for coaches and clients
  • Data entry and cleansing

Improve

  • Process efficiency
  • Communications with internal and external stakeholders

 

What you will need:

 

  • Previous administrative experience in a fast-paced environment
  • Having exceptional organisation, multi-tasking and prioritization skills
  • Excellent communicator who enjoys building relationships
  • Proactive and positive attitude to your daily tasks
  • Happy to work individually and as part of a team
  • Flawless attention to detail and a strong aptitude for managing multiple work-streams

 

What we will deliver:

This is a unique opportunity to become an intrinsic part of a fast-paced, collaborative and growing team, having a direct impact on improving our client experience. Although you’ll be based in our lively New York office, our Licensing clients are active globally, so there will be chances to work collaboratively with our team in London, along with our clients in EMEA and APAC. As a company with a high performance culture, the demands of the role require you to be a quick learner, however with investment in technology and our people a top priority, you will benefit from personalized coaching from your manager that will enable you to reach your maximum potential.

What you should do next:

If this sounds like something you’d be great at, we’d love to hear from you.

Team:
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