Publishing Operations Associate

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Locations: New York

Mind Gym uses the latest behavioral science to transform the performance of companies and the lives of people who work in them.  Most of FTSE100/S&P100 are clients and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience, whilst many more have connected digitally.
We’re growing rapidly and have successfully floated on the London Stock Exchange.  This is just the start.  We have a bold vision to redefine how companies and individuals flourish, and so disrupt the market for behavioral change.
If you’re determined to make a difference, voraciously curious and brimming with entrepreneurial spirit, we’d like to hear from you.

This role:

The Operations team is a group of dedicated, motivated, and reliable team members who have a passion for ensuring Mind Gym is delivering high-quality products to our clients.
Mind Gym prides itself on sharp, insightful, and exciting products developed by our in-house Creative team. The Publishing Operations role is integral in ensuring those materials are mobilized properly in order to delight our clients. You will be part of the ever-growing Operations team that ensures all departments are aligned on priorities and keeps the business, our clients, and our coach network updated on our current products. You will be an expert in the Mind Gym portfolio and a resource for all teams. You will be a true collaborator with exposure to how the business runs.
On a typical day, you can expect to do the following:

  • Manage publishing inbox, ensuring requests are taken care of timely and accurately
  • Organize files on the Mind Gym server, making necessary file conversions and ensuring materials are aligned across all system locations (server, NetSuite, and coach resources)
  • Maintain internal product catalog to enable efficient selling for service and sales teams
  • Partner with Creative team to determine publishing structure for new products introduced to the portfolio
  • Identify, investigate, and resolve outstanding publishing issues within the existing portfolio
  • Manage post-session participant subscription emails within an online portal using basic HTML coding (with template)

Partnering & Projects

  • Manage publishing tasks in project management software, track progress of deliverables, and proactively flag unrealistic timelines and propose solutions where appropriate
  • Proactively schedule and host trainings for new and tenured employees so they better understand publishing process and requirements
  • Support and cover fellow members of Operations team to provide a global service

Digital platform support

  • Resource digital platforms across designers so they are equipped with the correct tools to create content
  • Manage the resource of digital platforms as it relates to renewing assignments based on changing deadlines and establish platform usage extensions as needed


What you will need:


  • Previous experience in a fast-paced environment
  • Exceptional organisation, multi-tasking, and prioritization skills
  • Passion for process and deadlines
  • Self-motivated, and happy to work individually and as part of a team
  • Flawless attention to detail and a strong aptitude for managing multiple workstreams
  • Experience managing large data sets
  • Experience in a support function with internal, cross-functional stakeholders


What we will deliver:

Mind Gym sees this role as a great way to learn about the business. There are very few roles that are as cross-functional and integral as this one, and it will allow exposure to many teams and their ways of working. As a company with a high performance culture, the demands of the role require you to be a quick learner, however with investment in technology and our people as top priority, you will benefit from personalized coaching from your manager that will enable you to reach your maximum potential.

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