Mergers and restructuring had caused disruption in the ranks preventing Zurich’s ability to grow. They need unifying and fast. Enter Mind Gym.
Challenge: Zurich were big, but to stay ahead in a competitive market they need to be bigger. Mergers and restructuring had caused disruption across the ranks. The 2011 employee engagement survey revealed downhill engagement scores; pointing to a lack of...
Challenge: Santander had a customer service problem: where 62% of their customers were describing their experience as ‘poor’. Despite having many of the best products, customers wouldn’t buy them and for every 10 new primary account customers, they would lose...
Challenge: MetLife’s talent immersion study highlighted the need to transform the behavior of 6,000 people managers across 60 countries to become first-class, motivational leaders. Solution: Two programs were devised to upskill managers in handling the entire performance management cycle; from engaging in dialogue and setting goals, to performance...
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