The hardest part of change is the transition period and by managing people's reactions, we can deliver our change successfully. Participants will: Understand what convinces people to change (and why people resist) Think through the different degrees of change that...
Make conflict constructive by learning how to diagnose the root cause, and employ proven tactics to detox and de-escalate the situation. Participants will: Understand the different types of conflict and what causes toxicity Diagnose what might be causing their own conflicts...
Managing bad news is not easy, but we can learn to minimize the pain, so that all parties emerge wiser, stronger and able to move on. Participants will: See how we naturally respond to difficult conversations and how we can...
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