Customer calling

Serve

Customer calling

Most organizations claim to place customers first. Most customers would be happy to settle for second or even third. There are a few, simple things we can all do to close the gap. Participants will: Unearth the prime causes of...
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Serve

Customer chemistry

By understanding and taking control of our emotions we can connect with our customers so that we both have a nice day. Participants will: Understand the role emotions play in every interaction with their customers Recognize the little things they can do...
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Serve

Get to the crux

Hone your detective skills to uncover what it is your customers really need. Participants will: Understand the difference between customers with active and latent needs Recognize when they operate on autopilot and when their brain takes shortcuts Explore how to...
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Serve

Sense and credibility

Customers are all looking for the same thing: someone who speaks sense and oozes credibility. Become their trusted advisor and the customer service will always run smoothly. Participants will: Recognize the benefits of turning off the sales-speak and instead becoming...
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