Most organizations claim to place customers first. Most customers would be happy to settle for second or even third. There are a few, simple things we can all do to close the gap. Participants will: Unearth the prime causes of...
Hone your detective skills to uncover what it is your customers really need. Participants will: Understand the difference between customers with active and latent needs Recognize when they operate on autopilot and when their brain takes shortcuts Explore how to...
Customers are all looking for the same thing: someone who speaks sense and oozes credibility. Become their trusted advisor and the customer service will always run smoothly. Participants will: Recognize the benefits of turning off the sales-speak and instead becoming...
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