Thomson Reuters
Challenge: Thomson Reuters is world-serving company with 50,000 employees in over 100 countries. While continuing to grow at a fast rate, the media giant found that such growth had led to issues of integration, inconsistency and engagement. Solution: Powered by Mind Gym, Thomson Reuters implemented a global initiative that would equip 7,000 first-line managers with fundamental people management skills to...
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British Gas
Challenge: Prior to the formation of “One British Gas”, many of the business areas operated in a decentralized way. A lack of engaging internal communication had left employees confused and misaligned and engagement scores were flat-lining. The leadership team was determined to engage their 28,000 employees so they understood where the business is going, felt proud to be part of...
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Vodafone
Challenge: Intensifying competition and a rapidly changing marketplace meant that increasing leadership capability was a global priority for this multinational mobile network operator. The Global Finance division wanted to ensure that more employees than ever before were suggested for the prestigious group-wide talent program. They needed to locate and develop their leaders so they were better equipped to lead Vodafone...
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Thames Water
Challenge: One of the UK’s largest utility companies was languishing towards the bottom of its industry’s customer service rankings. Mind Gym’s action research revealed that people were twice as likely to blame the organisation (aka “everyone else”) than take responsibility themselves. Solution: A six-month programme was set up for line managers, colleagues in the field (usually rugged engineers), contact centres...
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