Santander
Challenge: Santander had a customer service problem: where 62% of their customers were describing their experience as ‘poor’. Despite having many of the best products, customers wouldn’t buy them and for every 10 new primary account customers, they would lose nine existing ones. Solution: Mind Gym developed a radical Customer FIRST program to engage all levels to turn to face the customer....
Related solutions:
View Case Study
Metlife
Challenge: MetLife’s talent immersion study highlighted the need to transform the behavior of 6,000 people managers across 60 countries to become first-class, motivational leaders. Solution: Two programs were devised to upskill managers in handling the entire performance management cycle; from engaging in dialogue and setting goals, to performance coaching and giving feedback, as well as assessing performance and understanding biases. Within six weeks the sessions were rolled out at scale in...
Related solutions:
View Case Study
Unilever
Challenge: The Unilever Management Development Program (UMDP) is an ambitious global learning initiative targeting 15,500 supervisors, first- and second-line managers, to take a fresh look at the role of a manager and how they create value. Solution: Two programs were developed focusing on seven core talents of every great manager. Over the next four years, all managers will get to experience the UMDP and, in doing so,...
Related solutions:
View Case StudySchedule a call
If you’d like to discover more, please let us know and we’ll make a date with the most suitable Mind Gym
psychologist or other member of the team.