Zurich were big, but to stay ahead in a competitive market they need to be bigger. Mergers and restructuring had caused disruption across the ranks. The 2011 employee engagement survey revealed downhill engagement scores; pointing to a lack of open and honest communication and no trust in the senior Leadership of Zurich to make the right decisions.
They needed to unite Zurich to lead it as one into the future.
Leaders were interviewed, and conflicting viewpoints for future strategy ironed out to create one compelling story for Zurich’s future growth. This narrative was then cascaded down through senior leaders, into the wider leadership network and then down to managers.
Unifying vision was not enough. That vision had to be communicated across the business, and employees at every level had to be empowered. 90-minute workouts allowed managers to develop their skills in motivating, engaging and empowering employees whilst getting feedback from a coach.
Return on investment
The results were striking: employee engagement had increased by 9% and trust in the senior leadership of Zurich increased by 14%.