When does friendly office chat damage people’s self-esteem? Far more often than we think, because it’s full of ‘microaggressions’. These subtle, unintended exclusions wreak havoc on engagement.
Mind Gym behavioral psychologist, Iain Smith, has written the first in a series of articles on this topic for The HR Director.
Iain is currently doing a part-time PhD researching ageist microaggressions.