Resources

When it comes to the latest tips and tricks of the industry, we’ve got you covered. Our psychologists pored over the research to separate fact from fluff so you didn’t have to.

Filter by

Why it pays to pay attention

When it comes to customer service, we’re deluded. 80% of organizations believe they deliver excellent customer service, but only 8% of their customers agree.
Related solutions:
View Details

Increasing productivity without spending a cent

When most business leaders are asked what motivates people to work harder, they answer ‘money’. But what if ‘pay for performance’ is an oxymoron and spending more money doesn’t get any better results? Would you be brave enough to cut the compensation bill and invest a fraction of the saving in non-financial factors that are far more likely to increase...
Related solutions:
View Details

Get more, for less, with bite-size

L&D needs to be about value not cost; outcomes not activity; proven contribution to the business not audience delight. Traditional development solutions are either bespoke or off-the-shelf – the first is slow to create, expensive and lacks responsiveness; the latter tends not to be fit for purpose, a one-size approach that fits no-one.
View Details

Never split the difference

Chris Voss, former international hostage negotiator for the FBI, joins the Mind Gym webinar series to reveal his innovative approach to high-stakes negotiations. In this 30-minute webinar, Voss shares field-tested tools from years of FBI service, used to talk hostage-takers, terrorists, and criminals into (or out of) almost any scenario imaginable.
View Details
This site uses cookies to give you a better browsing experience. If you press accept, we’ll assume you are happy with this.
For information on how to manage cookies on your browser, please refer to our cookie policy.
accept