Challenging messages

Managing bad news is not easy, but we can learn to minimize the pain, so that all parties emerge wiser, stronger and able to move on.

Participants will:

  • See how we naturally respond to difficult conversations and how we can make some adjustments that have an immediate impact
  • Understand how to distinguish between story and emotions and identity and how to make sure that each is addressed
  • Consider how to prepare themselves mentally for sharing bad news
  • Practice techniques to share bad news as painlessly as possible
  • Develop a range of possible responses for highly emotional reactions

Want to learn more about our formats?

Available in these formats:

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

All the substance of a day's training compressed into an engaging thought-provoking digital learning tool.