Customer chemistry

By understanding and taking control of our emotions we can connect with our customers so that we both have a nice day.

Participants will:

  • Understand the role emotions play in every interaction with their customers
  • Recognize the little things they can do to meet their own and their customers’ emotional needs
  • Identify the different types of customers they encounter on a daily basis, and what is important to them
  • Learn how to control their emotions when things go wrong and tempers flare

Want to learn more about our formats?

Available in these formats:

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.