Customer chemistry

By understanding and taking control of our emotions we can connect with our customers so that we both have a nice day.

Participants will:

  • Understand the role emotions play in every interaction with their customers
  • Recognize the little things they can do to meet their own and their customers’ emotional needs
  • Identify the different types of customers they encounter on a daily basis, and what is important to them
  • Learn how to control their emotions when things go wrong and tempers flare

Want to learn more about our formats?

Available in these formats:

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

This site uses cookies to give you a better browsing experience. If you press accept, we’ll assume you are happy with this.
For information on how to manage cookies on your browser, please refer to our cookie policy.
accept