Customer compass

Most organizations claim to place customers first. Most customers would be happy to settle for second or even third. There are a few, simple things we can all do to close the gap.

Participants will:

  • Unearth the prime causes of the gap between the service they give and the service they receive
  • Appreciate that there is plenty they can do themselves to change this
  • Practice a range of techniques that they can apply in pretty much every exchange they have with a customer
  • Decide what they will do to put their customers first
Available in these formats:

Go larges are high impact, high-energy, 60-minute experiences, perfect for team away days, launches and conferences.

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