Leaders were interviewed and conflicting viewpoints for future strategy ironed out to create one compelling story for Zurich’s future growth. This narrative was then cascaded down through senior leaders, into the wider leadership network and then down to managers.
Unifying vision was not enough. That vision had to be communicated across the business, and employees at every level had to be empowered. 90-minute workouts allowed managers to develop their skills in motivating, engaging and empowering employees whilst getting feedback from a coach.
