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    • What we do
    • Behaviour change programmes built on the latest science

    • Solutions
    • Wellworking™ From burnt-out to blossoming
    • Leadership development Teach your leaders to dance
    • Diversity, equity & inclusion Get it together
    • All solutions
    • What’s new
    • Performa Why most coaching fails and how to make yours succeed

    • Resources
    • Whitepapers Our point of view on key issues
    • Webinars Interactive thought leadership
    • Articles Behaviour change insights and news
    • Featured resources
    • What's new
    • Leadership regained Why leaders are in a funk and how to get them out of it
    •  
    • Wellbeing The science behind effective wellbeing at work

    • Case studies
    • Explore how we've helped some of the world's most ambitious companies

    • All case studies
    • What's new
    • British Gas How British Gas gave a voice to 28,000 employees

    • Our company
    • About us Our culture, team and locations
    • Join us Current openings at MindGym
    •  
    • Investors Financial reports and presentations
    • ParentGym Science-based parenting programme
Get in touch
Whitepapers

Paying attention

How to take your customers from deluded to devoted
Access the whitepaper

Paying attention

When it comes to customer service we’re deluded. 80% of employees say they give superior service yet only 8% of their customers agree.

Even when presented with the facts about customer dissatisfaction, employees are twice as likely to blame the rest of the organization as to take responsibility themselves. This creates a big problem for company bosses.

The business case for paying attention to customers is unequivocal. For each one point difference in the American Customer Satisfaction Index (ACSI), a typical Business Week 1000 firm will increase cash flow by $55 million.

For the complete story on how to engage your frontline employees to give customers the attention they deserve, you can download the whitepaper.

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Resources to get sustained customer loyalty

Hybrid working and manager burnout

How to help stressed leaders of hybrid teams

Make hearts sing and minds grin to win brand loyalty

3 ways to get the customer experience right

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