Managing expectations

We can avoid disappointment and improve communication by making expectations explicit and communicating changes as they happen.

Participants will:

  • Understand how expectations are made, implicitly as well as explicitly
  • Reflect on when we set expectations too high or low and what happens as a result
  • Understand the errors people make when setting expectations and how to avoid them
  • Look at how to alter expectations and manage opinions

Want to learn more about our formats?

Available in these formats:

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

All the substance of a day's training compressed into an engaging thought-provoking digital learning tool.