Tricky people

By understanding why an awkward or difficult person is acting as they are, we can deal with them positively, and also in a beneficial way.

Participants will:

  • Refine their antennae for spotting tricky behavior and identifying the motives behind it
  • Consider the range of different approaches they can take to dealing with tricky behavior and what the consequences of each are likely to be
  • Become familiar with the most frequent types of tricky meeting participants and know what to expect and how to deal with them
  • Practice a range of tactics to manage trickiness in meetings (using content, body language and straightforward facilitation processes)
  • Plan how to manage a particular tricky person who is on their mind

Want to learn more about our formats?

Available in these formats:

Action-packed 90 minutes, instructor-led in a classroom for up to 20 people.

Virtual learning, real discoveries. Instructor-led, online for up to 12 people.

This site uses cookies to give you a better browsing experience. If you press accept, we’ll assume you are happy with this.
For information on how to manage cookies on your browser, please refer to our cookie policy.
accept