Behaviour change for managers

Leadership doesn’t live in titles; it shows up in everyday choices. Without a shared sense of ‘what good looks like’ teams drift. Managers who set direction, show what’s possible and reinforce it daily create coherence that drives results.

Carrying it all? That’s the fastest way to burn out and block your team. Seventy percent of managers say their jobs are harder than ever, but most haven’t been shown how to lead through others. The shift is from solving problems to building people.

Brilliant in your own lane? Great – but it’s not enough. When managers align KPIs, cut through silos and connect the dots, they unlock bigger, faster outcomes. Cross-functional thinking doesn’t just reduce friction, it powers progress.

You can’t scale performance without strong managers. And that starts with coaching. Most performance issues trace back to poor feedback. But when managers coach well and often, teams thrive. In fact, businesses that build this capability see up to 22% lower employee turnover.

Firefighting feels productive – until everything’s on fire. The average employee loses 21.8 hours a week to inefficiency, often because their manager’s stuck in the weeds. High-impact leaders step back, see the bigger picture and free up space to think and move forward.

Disconnected goals create wasted energy. Poor performance conversations alone can shrink productivity by 27%. The best managers translate strategy into clear, everyday actions so their teams know where they’re going and how to get there.

Only 12% of employees feel they have a voice in shaping change. That’s a lot of untapped potential. When mid-level leaders are empowered to test, pilot and scale ideas, innovation gets closer to the front line – and the finish line.

Ever worked with someone who dodges accountability? Great leaders do the opposite. They take ownership, set the bar and build a culture where results – and responsibility – are shared.

Each journey is built by behavioural scientists to target the most urgent and expensive leadership breakdowns. They’re tried, tested and structured to deliver measurable impact.

But fast doesn’t mean fixed. Our journeys are modular – so if you want to swap in a different focus, stack on a tool or tweak the delivery, we’ll tailor it without delay.

One standout? Our manager conversation programme. It helps leaders:

Deliver feedback that sticks

Handle difficult conversations calmly and with clarity

Coach in the moment to unlock team potential

And with Lio – our AI-powered coach – they can practise safely, get instant feedback and build confidence before it counts. No pressure, just progress.

Courageous conversations

Great feedback

Shaping futures

Held to account

Performance coaching

MindGym's behaviour-change framework

Engage

Sparks curiosity and motivation by making learning feel personal, relevant and immediately valuable.

Participate

Transforms passive learning into active discovery through interactive, bite-sized experiences and real-world practice.

Activate

Reinforces new behaviours with structured follow-ups, action planning and continuous feedback to ensure lasting change.

Lio conversation coach

Our AI-powered coach helps leaders practise and master critical conversations – including feedback, underperformance and goal setting – in a realistic, private and bias-free space and with instant behavioural feedback.

Learn more about EPA

Unilever’s four-year journey to set a new standard for management

FMCG

Thomson Reuters creates a consistent experience for 7,000 managers in 60 countries

Media

How MetLife turned 6,000 managers into motivational leaders

Insurance

Behaviour change programmes for managers

Behaviours we develop

Lead with clarity; lead at scale

Delegate with direction, not abdication

Drive cross-team synergy

Coach the coaches

Make space to think, not just do

Bridge the gap between plans and people

Champion mid-level innovation

Own the outcomes – all of them