Behaviour change for managers

Leadership doesn’t live in titles; it shows up in everyday choices. Without a shared sense of ‘what good looks like’ teams drift. Managers who set direction, show what’s possible and reinforce it daily create coherence that drives results.

Carrying it all? That’s the fastest way to burn out and block your team. Seventy percent of managers say their jobs are harder than ever, but most haven’t been shown how to lead through others. The shift is from solving problems to building people.

Brilliant in your own lane? Great – but it’s not enough. When managers align KPIs, cut through silos and connect the dots, they unlock bigger, faster outcomes. Cross-functional thinking doesn’t just reduce friction, it powers progress.

You can’t scale performance without strong managers. And that starts with coaching. Most performance issues trace back to poor feedback. But when managers coach well and often, teams thrive. In fact, businesses that build this capability see up to 22% lower employee turnover.

Firefighting feels productive – until everything’s on fire. The average employee loses 21.8 hours a week to inefficiency, often because their manager’s stuck in the weeds. High-impact leaders step back, see the bigger picture and free up space to think and move forward.

Disconnected goals create wasted energy. Poor performance conversations alone can shrink productivity by 27%. The best managers translate strategy into clear, everyday actions so their teams know where they’re going and how to get there.

Only 12% of employees feel they have a voice in shaping change. That’s a lot of untapped potential. When mid-level leaders are empowered to test, pilot and scale ideas, innovation gets closer to the front line – and the finish line.

Ever worked with someone who dodges accountability? Great leaders do the opposite. They take ownership, set the bar and build a culture where results – and responsibility – are shared.

Ready-To-Go Learning Journeys

Need a proven solution to boost the performance of first time managers?

Our ready-to-go learning journeys are designed by behavioural scientists to tackle the most common, costly and critical blockers - vague expectations, feedback avoidance and hands-on micromanagement. They deliver real impact and are ready to launch fast - no need to build from scratch.

MindGym Memberships

Want open access to the content that drives new manager performance?

MindGym Memberships gives you on-demand access to a full catalogue of content - all backed by behavioural science and designed to build the habits that matter most. You can flex what you use and when, based on your priorities.

Transformation Solutions

Need a more tailored manager development solution?

We design experiences shaped around your specific goals - whether that's culture shift, capability uplift or behaviour change at scale. Our behaviour change experts will help you define your objectives, identify the behaviours that will deliver it and assemble the tools, content and experiences that will make change happen - and stick.

Courageous conversations

Great feedback

Shaping futures

Held to account

Performance coaching

MindGym's behaviour-change framework

Engage

Sparks curiosity and motivation by making learning feel personal, relevant and immediately valuable.

Participate

Transforms passive learning into active discovery through interactive, bite-sized experiences and real-world practice.

Activate

Reinforces new behaviours with structured follow-ups, action planning and continuous feedback to ensure lasting change.

Lio conversation coach

Our AI-powered coach helps leaders practise and master critical conversations – including feedback, underperformance and goal setting – in a realistic, private and bias-free space and with instant behavioural feedback.

Learn more about EPA

Unilever’s four-year journey to set a new standard for management

FMCG

How Coca-Cola made performance conversations more human

Food and beverage

How MetLife turned 6,000 managers into motivational leaders

Insurance

Manager Training Programmes

Behaviours we develop

Lead with clarity; lead at scale

Delegate with direction, not abdication

Drive cross-team synergy

Coach the coaches

Make space to think, not just do

Bridge the gap between plans and people

Champion mid-level innovation

Own the outcomes – all of them